POLICIES

RE-SCHEDULE/CANCELLATION

Due to the nature of our business, we have a strict cancellation policy. Please ensure you read and understand our re-schedule/cancellation policy upon booking.

We require 48hrs notice to reschedule your appointment. Failure to provide 48hrs notice reserves the right to forfeit your booking fee.

NO-SHOW

Again, due to the nature of our business, we have a strict no-show policy. Please ensure you have read and understood our no-show policy upon booking.

If you fail to show to your appointment, you not only forfeit your booking fee but you will also be required to pay the remainder of your treatments cost, resulting in 100% charge of the service.

DEPOSITS AND PAYMENTS

All appointments require deposits prior to booking and are nonrefundable or transferable to other clients. The deposit can be transferred to another appointment time if more than 48 business hours’ notice of a cancellation/change has been given.

If you cancel your appointment with more than 48 business hours’ notice, your deposit will then turn into a credit on your account, which must be used within 3 months from the date of cancellation/amendment.

Deposits, payments, and credits are not refundable nor transferable to a gift voucher.

REFUNDS

Under no circumstances do we offer refunds on any services, including gift vouchers.

CREDITS

If a deposit or payment converts to a credit, you will have 3 months to use your credit towards another service. After 3 months, credits will expire and become obsolete.

GIFT VOUCHERS

All gift vouchers that are issued from JH Skin & Beauty have a 12-month expiry. It is up to the holder of the gift voucher to keep the expiry date in check and use in a timely manner.

ARRIVING LATE TO AN APPOINTMENT

Should you be late to your appointment, we will always try our best to accommodate you. However, depending on the treatment time and how late you are, you will be required to reschedule your appointment. Your appointment will then be treated as a ‘no show’ and the ‘no show’ policy will come into effect.

If you are late to your appointment but we can still perform some of the service, you will still be required to pay for the treatment in full. For example, if you were booked in for a Brow Sculpt & Tint but we only had time for the sculpt, you will still be required to pay for the Brow Sculpt & Tint treatment.

CHILDREN IN THE SALON

Children are welcome to join you during your appointment, but we kindly ask that they are able to sit quietly and respect the tranquil atmosphere of the salon. Please be mindful that there may be other services happening at the same time, including facials or massages, where peace and quiet are essential.

Before bringing your child, we ask that you confirm with the salon that it is appropriate to bring them, especially if your appointment coincides with any services like facials or massages.

Children must be able to remain seated quietly for the duration of the appointment. We kindly request that they do not disrupt the peaceful environment for other clients.

POLICIES

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